Download Free eBooks: Acrobat X + XI Pro How-to Tutorial Guides. Tried customer support, poor service. She never came back. Please take care of. Correcting problem areas with the Preflight tool (Acrobat Pro). NOTE: For Windows, download both Active X and Plugin. Flash Player installs for IT. Get the latest resources for downloading and installing Acrobat and solving installation problems.
 
 

Troubleshoot Adobe Acrobat Reader installation | Windows.

Find the app you’re interested in on the Adobe Downloads page. Follow the troubleshooting steps in one of the following documents—whichever applies to your download:. Often, the easiest way to resolve failed downloads is to try the download again using a different browser. For example, if you’re using Internet Explorer on Windows, try Firefox. Allow pop-up windows in your browser, or add www. Also, allow third-party cookies.

For instructions, see your browser’s documentation. When prompted to Open or Save the downloaded file, select the option to save it. Then double-click the file to open it after it has downloaded completely. If you encounter a specific error number or message, search the Adobe support website for the text or error number for a solution.

If the temporary Internet file cache is too small to contain the file as it downloads, the download fails. Many factors, such as connection type and network traffic, affect download speed.

The following table provides estimated download times for different file sizes at typical connection speeds. For faster downloads, avoid peak hours 9am to 6pm Eastern time.

Demand for downloads can also be high the first week after a product release. Some products—typically applications that are about 1 GB or larger—require that you have a broadband Internet connection for download. Note: When you order a product, look below or to the right of the Delivery Method pop-up menu for the file size and estimated download time. Note: The estimates in this table assume ideal network conditions. Your actual download time can be longer.

If you are having trouble downloading Captivate 8 or any product using Internet Explorer 11 in Windows 8 or 7, you can fix it by adding www. Follow the steps below:. Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings. Go back to the trial download page, reload the page press F5 or click the Refresh icon , and click Download. Visit the Adobe community forums to see if other users are experiencing similar download and installation problems.

Visit the Downloading, Installing, Setting Up forum or find the forum for your product. Try posting your problem on the forums for interactive troubleshooting. Note: When posting on forums, include your operating system and your product’s version number in your message. Legal Notices Online Privacy Policy. Troubleshoot download problems Search. All Apps User Guide.

Select an article: Select an article:. Having trouble downloading non—Creative Cloud Adobe products? Try these solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads of non—Creative Cloud products. Try this first. Follow the troubleshooting steps in one of the following documents—whichever applies to your download: Can’t download a non—Creative Cloud purchased product?

See Troubleshoot Akamai Download Manager downloads. Can’t download a trial that uses Akamai Download Manager? Includes Acrobat X Pro. See Can’t download trial Akamai Download Manager. Try this second. Didn’t find what you needed in Try this first? Try one or more of the following tasks. Legal Notices Online Privacy Policy. Activation and deactivation troubleshooting Search. All Apps User Guide. Select an article: Select an article:.

On this page Activation issues Deactivation issues. Applies to: All Apps. Find simple solutions to common activation and deactivation problems. Activation issues. What is activation? Activation connects an app or service to a valid user license. Here are solutions to some common activation problems for non—Creative Cloud products. Is your computer’s date and time correct?

Are you connected to the Internet? Is the app installed on too many computers? Need to activate offline? Activation error codes. Here are some common activation error codes and their solutions.

For other products, see Resolve connection errors. See Activation errors in Adobe Digital Editions. Activation was unsuccessful. Manual activation also fails. Set your computer clock to the correct date and time. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again. See Error Launch Creative Suite 5. See Activate and deactivate Adobe products.

You can attempt the process again at the end of the hour period. See Configuration error Creative Cloud. Deactivation issues. What is deactivation? Here are solutions to some common deactivation problems. Did you uninstall your apps without deactivating them? Choose your Product. Acrobat DC. Sign out from the account page.

For more information see, Sign out from account page. Acrobat DC perpetual license Launch the app and sign in when prompted. CS6, CS5.

Acrobat download help

 
Workaround: Download the Acrobat Reader installer directly.